By accepting the quote from Wave Cleaning, you acknowledge and agree to the following Terms and Conditions:

Cancellation Policy:

Please be aware that if you decide to cancel your cleaning service, a cancellation fee will apply based on the timing of your cancellation.

Specifically, if you cancel within 48 hours of your scheduled appointment, a fee amounting to 50% of the service cost will be charged.

Should you cancel within 24 hours of the appointment, the fee will increase to 100%. Non-payment of these fees will lead to the discontinuation of our cleaning services.

Booking and Confirmation:
We will send you a confirmation message two days prior to your scheduled cleaning. Should you have any additional requests or specific time preferences, please include them in your response by 4 pm, allowing us to accommodate them in your cleaning schedule.

Please note that rescheduling may incur extra charges as you would then fall under a different service frequency.

Complaints and Issues:
If you are dissatisfied with the cleaning quality or if any areas have been overlooked, please do not hesitate to reach out to our office or send photographs to our team. We will ensure that these concerns are noted and addressed in the subsequent cleaning session. However, we are unable to dispatch teams back on the same day due to their full schedules.

Payment Agreement:
All payments for cleaning services must be completed prior to your next scheduled cleaning if you are enrolled in ongoing services.

Scheduled Arrival Times:
If you have indicated a preferred time for your cleaning service, we will make every effort to accommodate it. However, we kindly ask for your flexibility with the timing, as this will assist us in better planning our schedule. If you are unable to be flexible, please inform our office of the times that are not convenient for you.

Skipping Cleans:

If you choose to skip cleans, your next clean will require additional time, as we always allow additional time for all first cleans, new clients, or any homes we have not cleaned within a month.

​Rescheduling Cleaning Days:

For regular cleaning services, Rescheduling your cleaning service to another day will not guarantee that you will be able to move your cleaning service back to your original day, as moving your cleaning to another day allows an open time to be filled for another job.

Resuming or returning services:

Please be advised that any cleaning services that are skipped for more than four weeks will require additional time to bring your place up to the expected level of cleanliness. This extra time is intended to cover any build-up of dirt and grime that may have occurred during the period between cleans. This policy applies to all services that are resuming after a period of absence, such as returning from a holiday, and have been skipped more than twice.

Handling any type of animal or human waste:

We do not touch, clean, or remove any type of animal or human waste; this would need to be handled prior to the cleaning service. ​

Additional Important Information:

Please notify our estimating team if your home requires particular products for certain areas of your home.

i.e. stainless steel appliances, self-cleaning ovens, marble floors, fragile or unsealed surfaces, etc.

If we are not notified prior to your scheduled cleaning service, we cannot be held liable for any damages caused. Please make a note of this during the quoting process when corresponding with our estimating team. ​

Picture Frames on Walls:

If you would like us to clean any picture frames that are hanging on walls, please keep in mind that some frames may not be completely secure. Even if we are very gentle while wiping them, the movement can sometimes cause the frame to fall and break. We cannot be held responsible for any such damage as it can occur due to the delicacy or instability of the hooks on the walls or frames.

​Blinds:

We are happy to clean and dust your blinds. However, we cannot be held responsible for any damage caused to horizontal blind slats. Some of these slats may be old and brittle, and this may not be apparent to the naked eye. If the blinds have not been touched for a while, they can be extremely fragile and may break even with gentle handling.

​Moving Furniture:

As we are happy to clean behind and around furniture, we do not move, shift, or slide any furniture, and for this reason cannot be held responsible or liable for any damages, i.e., damaging floors and floorboards.

​End of Lease Cleaning Payment:

Please note that payment of a non-refundable deposit for all End-of-lease cleaning services is required at least 2 days in advance. This is to avoid any potential risk of non-payment and to ensure that we can be in contact after you have moved.

End of Lease Cleaning Recalls:

Please be aware that we offer a bond-back guarantee and will always come back to fix anything that the agent may not be happy with. Please avoid attempting to clean the property after the team has left, as we cannot be expected to return if you have chosen to fix up anything missed. Also, please note that we cannot be held responsible if you have chosen to return to clean the property yourself. We require 24 - 48 working hours, dated from the receipt of the report from the Managing Agent to reschedule a re-clean if required.

Our End of Lease Cleans Exclude:

Steam cleaning curtains, cleaning ceilings, removal of light fittings, and wall hooks, and any gardening/landscaping services.